About the Role

Manage the Customer Service Team to ensure superior customer support to the sales and marketing effort. Deliver an exceptional customer experiences and is responsible for developing strategies to improve service quality, enhance customer satisfaction, and improve the processes in place.

 

  • Team Leadership: Manage and mentor the customer service team, fostering a positive and productive work environment.
  • Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and retention.
  • Issue Resolution: Handle escalated customer complaints and provide effective resolutions to ensure customer satisfaction.
  • Performance Metrics: Monitor and analyze performance metrics, preparing reports for senior management on team performance and customer feedback.
  • Process Improvement: Identify areas for improvement in service delivery processes and implement best practices.
  • Automation: Identify and implement automated processes to simplify the order entry process
  • Collaboration: Work closely with other departments to address customer needs and improve overall service delivery.
  • Training & Development: Oversee training programs for new hires and ongoing development for existing staff to ensure a high level of service.

Your Skills and Experience

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Proven experience in customer service management or a similar role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in customer service software (SAP) and Microsoft Office tools, especially Excel
  • Ability to analyze data and develop actionable insights.
  • Strong problem-solving skills and a customer-centric mindset.

Why Join Us

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

About Sika

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

 Sika has offices in 103 countries with over 400 manufacturing facilities and more than 33,000 employees worldwide. With annual sales of CHF 11.24 billion in 2023, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.