About the Role

This role sits within the Customer Services Team at Redditch who ensure we provide our customers with the benefit of our knowledge, experience and support for when placing and managing our Customer’s orders through to delivery as well as ensuring creation of Export Document packs. We strive to be proactive In keeping our Customers informed, as well as dealing with a wide range of queries including complaint resolution, stock enquiries, transport options and costs, and overall order book management. Delivering professional, friendly and efficient customer service in line with our Customer Promise. 

To work with the rest of the CS team, Sales, Operations, Hauliers and all aspects of the supply chain to ensure our service is of the highest level, using support from other departments and in doing so communicating effectively with our customers.

Your Skills and Experience

Day to Day

  1. Order Processing - Processing orders accurately with appropriate charges and document creation as applicable
  2. Work with customer to ensure orders are despatched on time and in full.
  3. Manage Customer expectations in a pro-active manner via telephone/email.
  4. Ensure customer queries/concerns/complaints are logged in the relevant databases.
  5. Raise POs on 3rd party suppliers as and when required ensuring order is accurately processed to ensure despatch on time in full.
  6. Ensure correct procedures are followed when processing these transactions.
  7. Ensuring procedures are met and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.

Qualifications

What we need from you?

We are looking for a team player with a minimum of 2 years Customer Service Export experience, inclusive but not limited to Order Processing, within a fast-paced customer service environment.

You’ll have a sound understanding of Export documentation and knowledge of international trade and Customs

The successful candidate will be confident in processing orders with excellent attention to detail, an ability to communicate effectively via telephone and email as well as being able to multi-task.

In order to succeed in this role you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.

Experience of SAP is desirable but not essential.

Why Join Us

The Rewards:

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

  • EV/PHEV Company Car Fleet or Car Cash Allowance
  • Bonus Scheme
  • Holiday 25 days rising to 28 days with service, plus bank holidays.
  • Hybrid Working
  • Core Hours Working
  • A company pension
  • Private healthcare for you, with option to add family.
  • Group life cover at 6x your annual salary
  • Global Income Protection (PHI)
  • Enhanced maternity and paternity pay
  • Staff discount platform & Cycle to Work scheme.
  • Dedicated Service Awards for reaching key milestones.
  • Selected discounted Sika products.

The Support:

You will have the opportunity to work alongside the existing team across the UK.  This is a diverse group with a range of experience and a commitment to improving customer and technical support. Our people and teams are our most important asset, and we will continue to ensure that the contribution of every individual is made to count and valued accordingly.

You will be provided with a detailed induction plan, receiving one-to-one training, and then be given the opportunity to increase autonomy in line with self-development.  We are committed to professional and personal development.

About Sika

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for waterproofing, bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,000 employees generated annual sales of CHF 9.3 billion in 2021.